Coronavirus Information for our customers

 We’re open for business and here to help.


We want you to rest assured that in these exceptional times, we’re open for business.

You can still place orders and benefit from access to our diverse and extensive product range.

We’re continuously monitoring health guidance and adjusting our working practices to protect our customers, people and partners.

We hope our FAQ section below will answer your immediate questions.


Frequently asked questions

Can I still place orders on

Absolutely, is still open for business and you can continue to place orders for products from our catalogue.


Will my package still be delivered on time?

The delivery companies we work with are doing all they can to meet delivery dates as normal. Estimated time to ship goods is shown during checkout.

Due to the unprecedented nature of the situation, we ask for your understanding and patience where there are instances of late order arrivals due to circumstances outside of our control and the high increase in deliveries of goods required across the United States.


Is it safe to receive packages and products?

There is no evidence at this time to show that Coronavirus can be spread via products or packaging. You may see some local delivery practices change (such as no signatures required, social distancing and other measures) in order to protect delivery staff and you, and to keep the distribution network operating as efficiently as possible.


What is your returns policy?

We hope you will be satisfied with your purchase, but our returns option is in place as normal and should you need it our returns policy can be found here.


How are you protecting customers, people and partners?

Our team is adhering to local restrictions and government guidance for working practices.

We are continuously monitoring health guidance and adjusting our working practices to meet specific needs.


Can I still contact Customer Services?

We hope that the following options will help answer your query quickly and efficiently:

  • For general information - Our help pages
  • For orders already placed: Simply shoot us an e-mail at  Please reference your order number and we'll get you taken care of!

Please note due to the current situation regarding Coronavirus, we are currently receiving a larger number of customer enquiries, and it’s taking us a little longer than usual to respond, but rest assured, our team will be in contact as soon as they are able to.